HELP & SUPPORT

Create a ticket, track updates, and get fast help for Food + Groceries (and Delivery if needed).

I placed an order but it's not showing in My Orders.

Try refreshing the page, then logout/login. If it still doesn't show, create a ticket with your order id (if any) and we'll check the order table + payment status.

Payment deducted but order failed.

Create a ticket under Payment with the approximate time and amount. We'll verify the Stripe session / payment logs and update you.

My cart keeps clearing or not updating.

This can happen if your browser blocks localStorage or you're switching accounts. Try another browser/device. If it continues, create a ticket and mention Food vs Groceries cart.

How do I change my delivery address or phone number?

Open Profile/Settings and update your details. If you can't find a field, create a ticket under Account and we'll help.

Restaurant/Grocery store is missing items or closed.

Create a ticket under Restaurant or Groceries with the store name. We'll check enabled/approval status and stock flags.

Login to view and create support tickets.

Select a ticket from the left panel.